Strata Manager Concerns

Strata managers are licensed by the BC Financial Services Authority (BCFSA). If you have concerns with the actions of your strata manager you may contact the BCFSA to determine how they may be able to offer assistance.

The most common complaints made to the BCFSA include:

  • Failing to provide financial records and other strata records
  • Professional misconduct including incompetence and conduct unbecoming of a strata manager
  • Spending strata corporation monies without direction from strata council
  • Entering into a contract for services or goods without direction from strata council
  • Non-disclosure of commissions or remuneration
  • Mishandling of strata fees and/or misappropriation of strata funds
  • Unauthorized signing of strata documents or service agreements

Before contacting the BCFSA

  1. Try and resolve the issue with the strata manager directly. It is important that all communication is documented in writing;
  2. If the strata manager is unwilling and/or resistant to discussing the issue, contact the strata manager’s managing broker (supervisor);
  3. Contact the BCFSA to file a complaint and determine the required procedures.

BC Financial Services Authority (BCFSA)
600-750 West Pender Street
Vancouver B.C.  V6C 2T8
Phone: (604) 660-3555
Toll-Free (866) 206-3030
Website: Home | BCFSA
Report a Concern: Report a Concern | BCFSA