Strata Manager Concerns

Strata managers are licensed by the Real Estate Council of British Columbia (RECBC). If you have concerns with the actions of your strata manager you may contact the RECBC to determine how they may be able to offer assistance.

The most common complaints made to the RECBC include:

  • Failing to provide financial records and other strata records
  • Professional misconduct including incompetence and conduct unbecoming of a strata manager
  • Spending strata corporation monies without direction from strata council
  • Entering into a contract for services or goods without direction from strata council
  • Non-disclosure of commissions or remuneration
  • Mishandling of strata fees and/or misappropriation of strata funds
  • Unauthorized signing of strata documents or service agreements

Before contacting the RECBC:

  1. Try and resolve the issue with the strata manager directly. It is important that all communication is documented in writing;
  2. If the strata manager is unwilling and/or resistant to discussing the issue, contact the strata manager’s managing broker (supervisor);
  3. Contact the RECBC to file a complaint and determine the required procedures.

Real Estate Council of British Columbia
900-750 West Pender Street Vancouver, BC Canada V6C 2T8
Tel: 604.683.9664
Toll-free: 1.877.683.9664
Fax: 604.683.9017